1. What countries does RANVOO ship To?
Currently, RANVOO ships to the United States, Germany, United Kingdom, Japan. We plan to expand to more countries in the future.
2. How much does shipping cost?
General accessories free shipping by YunTu Express.
3. When will I receive my order?
All orders are processed within 2 business days. Shipping times depend on the shipping method available in your region:
Standard Shipping (subject to stock availability and varies depending on shipping address):
YunTu Express – 7-15 business days
Note: The shipping times are merely estimates. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.
4. How can I track my order?
After placing your order, you may receive a shipping confirmation email from Shopify on behalf of RANVOO. Please click on the link provided in the email to view the up-to-date tracking status of your package. You can also contact our dedicated customer support team at email@example.com to check the status of your order.
5. How do I change my shipping method after placing an order?
Unfortunately, once an order is placed you will not be able to change the shipping method. Be sure to double check before giving the go-ahead!
6. What should I do if my package is lost?
If you feel that your package is lost or missing, please contact our support team at firstname.lastname@example.org as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 5 to 7 business days to process. We will do our best to handle your case quickly.
7. What if I have a problem after my order has been delivered?
A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please contact us at email@example.com within three business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant information:
(1). Damaged items in the package.
(2). Items in the package are not the products you ordered or some items are missing.